You can cancel any booking free of charge up to 72 hours before the hire is due to commence. Any amounts already paid for that hire are refunded in full. Just call 1300 806 577 or email sales@beuphire.com.au.
If a booking is cancelled less than 72 hours before the scheduled start, we may charge the applicable minimum hire charge (one day unless otherwise agreed), as the machine has been reserved and turned away from other work.
If a booking is cancelled after the equipment has left our depot, we may charge both transport legs (delivery and return) plus the applicable minimum hire charge. Delivery and return charges are non-refundable once incurred.
You can end any hire at any time using the off-hire process: notify us by phone or email with the machine and collection location and we will confirm the off-hire. Notice before 12:00 pm on a business day stops ordinary daily charges at the end of that business day; after 12:00 pm, at the end of the following business day. Charges already incurred, any agreed minimum hire period and transport charges still apply and are not refunded.
We may suspend or end a hire in the limited circumstances set out in our Terms — for example serious safety breaches or materially overdue undisputed amounts after notice. If we cannot supply a booked machine, we will offer an equivalent or better machine at no extra hire cost, or a full refund of any amounts paid for hire not provided.
